Privacy Policy

Overview

Nia's Cookie Co. ("we," "us," "our") respects your privacy. This policy explains what information we collect when you use our website at niascookieco.com, how we use it, and the choices you have. By using our site or placing an order, you agree to the practices described here.

Information We Collect

We collect the following types of information:

• Order information: your name, email address, phone number, pickup date, and cookie selections when you place an order.
• Payment information: your card details are processed securely by our payment provider, Stripe. We do not store your full card number on our servers.
• Update sign-ups: your email address, and—if you choose—your mobile number and consent to receive text messages when ordering opens.
• Reviews: your name (optional), email (optional), rating, and review text when you leave a review.
• Catering inquiries: contact details, event details, budget, and any files (such as a logo) you upload for a large order request.
• Account information: email and password for team members who log in to manage orders. Passwords are stored securely by our authentication provider.
• Technical data: basic device and browser information collected automatically when you visit our site.

How We Use Your Information

We use your information to:

• Process and fulfill your cookie orders and pickups.
• Charge your card through our payment provider and issue refunds.
• Send you order confirmations and ready-for-pickup notices.
• Send you emails or text messages about ordering windows when you sign up for updates.
• Respond to your catering and large order inquiries.
• Publish reviews you submit (after approval).
• Improve our website, products, and service.

Text Messages (SMS)

If you provide your mobile number and check the consent box, we will send you text messages to let you know when ordering opens. Message frequency varies (typically a few times per month). Standard message and data rates may apply from your carrier. You can opt out of text messages at any time by replying STOP to any message, or by emailing us. For help, reply HELP to any message. We do not sell or rent your mobile number. See our Terms & Conditions for full SMS terms.

How We Share Information

We share information only with the service providers that help us run our business:

• Stripe — processes your payments securely.
• Twilio — delivers text message notifications you request.
• Our hosting and database providers — store order and account data securely.

We never sell your personal information. We may disclose information when required by law or to protect our rights.

Data Retention

We keep your order and account information for as long as needed to provide our services and meet legal or tax requirements. You can ask us to delete your update sign-up or review information at any time by emailing us.

Cookies

Our site uses essential cookies to function properly (such as keeping you signed in). We do not use advertising cookies.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at the email below. You can unsubscribe from emails or opt out of texts at any time.

Children's Privacy

Our website is not intended for children under 13, and we do not knowingly collect information from children.

Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top will reflect the most recent revision.

Contact Us

If you have questions about this Privacy Policy, email us at info@niascookieco.com.